Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Brooklyn, NY
View more jobs in New York

Job Details

Lead Mentor Home Appliance Service Technician In-Home

Location
Brooklyn, NY, United States

Posted on
Oct 06, 2020

Apply for this job






Profile

nnJob DescriptionnReq/Job ID: 1000083BREmploying Entity: Transform SR LLCEmployment Category: Regular, Full-timeJob Function: Repair/InstallationStore ID: 28012: IH-NYCThe Lead Mentor Technician, on an individual and mentor/mentee basis, is responsible for providing timely and quality repairs of customers' products while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. In addition, the purpose of this position is to provide direct mentoring of new hire technicians during the first phase of their onboarding. The Lead Mentor Technician works with the district to ensure specialized training is delivered, and all aspects of technical onboarding are satisfied. The Lead Mentor Technician advises TM/DSM of technician's readiness and additional training needs. Additionally, the Lead Mentor Technician will be tasked to provide training and coaching to incumbent technicians on specific opportunity areas and to lead peer training courses as requested.Responsibilities are contained within the District and are business unit specific: Reduction in District Technical turnover with indirect impact to EBITDA.nnJob RequirementsnJob Duties/Responsibilities:• 35% Provides direction and Technical assistance to Peer and Mentor Technicians• 10% Conducts Technical Training and mentors other Technicians in the Home Appliances Industry• 35% Recommends methods to improve business performance and enhance the customer experience• 5% Instructs and engages others on the Value Added Services Processes (i.e., Selling and Customer Pro-Advocacy) through effective communication• 5% Coaches and trains others on all operating policies used in the In Home business specific to the roles and responsibilities of an In Home Service technician (proper truck maintenance and parts inventory management)• 5% Directs and trains on technical performance metrics including, but not limited to: Net Completes per Day, Customer Satisfaction survey results, First Time Solutions, Recalls, First Time Completes• 5% Mentors on use of support network (Customer Care Network (CCN), Client Interaction Team (CIT), Center of Excellence (COE), **MEMBERS ONLY**SIGN UP NOW***. Technical Assistance Team (STAC), District office support, District Staff, Routing, and others as identified by the Technical Manager/Area Operations Manager/District Technical Manager/District Service General Manager• Demonstrates exemplary technicial behaviors to new and incumbent Technicians and serves as a positive role model• Recognizes and Communicates existing asset gaps of their assigned workforce to the appropriate Technical Manager or Area Operations Manager• Performs miscellaneous duties as assignedRequired Skills:• Prerequisite required: Candidates for Lead Mentor Home Appliances Service Technician must be an active Home Appliances Service Technician with a meets or above expectations review for the last 2 review periods and a certified Mentor• Knows, understands, demonstrates, and coaches on all tool usage and needs, policies, processes and procedures that apply to the In Home Services Home Appliance technician• Ability to coach on effective use of resources including but not limited to: **MEMBERS ONLY**SIGN UP NOW***. associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, **MEMBERS ONLY**SIGN UP NOW***. Technical Assistance Center (STAC)• Ability to train/teach in a one-on-one and classroom environment• Ability to coach peer Technicians in troubleshooting difficult repair diagnoses• Ability to convey a positive image of the Company in all actions and behaviors• Demonstrates and maintains a high level of professionalism in their appearance, language, and behaviors in all mentor and customer interactions• Demonstrates the ability to adapt well to change and be a positive influence on others• Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation• Ability to provide candid (both verbal and written) assessments of new hires and incumbent technicians on areas related to ability, effort, training needed, and possible solutions• Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/customer environment, use of personal protective equipment, and safe driving• Ability to read, write, and speak EnglishPreferred Skills:• Previously certified mentor and/or peer trainer (internal)• Previous experience in leading or mentoring a group of technicians (internal or external)#HomeServices28012,

Company info

Sign Up Now - BlueCollarCrossing.com

Similar Jobs:
HVAC Service Technician II
Location : Staten Island, NY
$5,000 Sign On Bonus\nJoin the Transform Home Improvement team as an HVAC Technician!\nNo On-Call Work! No Sundays! Join Us Today!\nAt Transform, we provide our HVAC Techs competitive pay and ongoing training in a collaborative, s...
HVAC Service Technician II
Location : Queens, NY
$5,000 Sign On Bonus\nJoin the Transform Home Improvement team as an HVAC Technician!\nNo On-Call Work! No Sundays! Join Us Today!\nAt Transform, we provide our HVAC Techs competitive pay and ongoing training in a collaborative, s...
Packer
Location : Montvale, NJ
Packer Job ID:17822 Functional Area:Operations Position Type:Full-Time Regular Experience Required:1 - 3 Years Hours of Work: Shift: Location:US - New Jersey - Montvale Division:EMG - Electronic Components and Pac...
I was facing the seven-year itch at my previous workplace. Thanks to EmploymentCrossing, I'm committed to a fantastic sales job in downtown Manhattan.
Joseph L - New York, NY
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
BlueCollarCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
BlueCollarCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2020 BlueCollarCrossing - All rights reserved. 168 192