Guest Service Agent

Profile

OverviewnOpportunity:  Guest Service Agentn nGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. nPotential Career Path   nFront Desk Supervisor or Sales Coordinator u2013 Front Office Manager or Sales ManagernPosition Requirements nn Immediately greet guest and offer to assist with their needs.n Register and assign guests to hotel rooms.n Establish method of payment and verify credit.n Make and confirm reservations.n Compute bills, collect payments, and make change for guests.n Transmit and receive messages, using telephones or PMS system.n Respond to guest requests in a timely manner.n Receive and resolve guest complaints, elevating to supervisor if necessary. n Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.n Perform bookkeeping activities, such as balancing accounts and conducting audits.n Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. n Follow sustainability guidelines and practices related to HHMu2019s EarthView program. n Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.n Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.n Ensure overall guest satisfaction.n Perform other duties as requested by management.nnExperiencenn High School diploma or equivalent preferred.n Previous customer service experience or equivalent training required.n Knowledge of PMS systems preferred.nnHHM Benefits and Perksn nn Competitive wages for full time and part time opportunitiesn Medical, Dental and Vision Health Insurancen Paid Time Offn 401k Company Matchn Free Basic Life Insurancen Travel Discountsn Commuter Transit and Commuter Parking Benefitsn Employee Assistance and Wellness Programn Educational/Professional Developmentn Referral Bonus Programnn nBenefits and Perksnn Competitive wages for full time and part time opportunitiesn Medical, Dental and Vision Health Insurancen Paid Time Offn 401k Company Matchn Free Basic Life Insurancen Travel Discountsn Commuter Transit and Commuter Parking Benefitsn Employee Assistance and Wellness Programn Educational/Professional Developmentn Referral Bonus ProgramnnWork Environment and Contextnn Work schedule varies and may include working on holidays, weekends and alternate shifts.n Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.nnWhat We Believen nPeople Are Our Capability u2013 Hearts That Serve u2013 Only Excellence u2013 Stay Nimble - Own It

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