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Job Details

Department Manager

Waterbury, CT, United States

Posted on
Sep 18,2019

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Here’s what’s possible for H&M DEPARTMENT MANAGERS:
Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them.
Title: Department Manager
Function: Sales
Department: Store
Reports to: Store Manager
Direct Reports: Department Supervisor, Sales Advisor(s)
Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people
Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
Proactively ensure your team has knowledge on all product, campaign,
promotion, display guidelines and merchandise information
Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
Responsible for knowledge and completion of cash office operational functions
Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
May be assigned overall store responsibility in absence of Store Manager
Customer Service
Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point
Financial Accountability:
Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
Accurately record sales and worked hour figures
Minimum Candidate Qualifications:
High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a stepstool
Exceptional customer service and interpersonal skills
Proven organizational and analytical skills
Ability to be proactive to drive sales by creating selling opportunities
Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
Ability to take own initiative and work under own direction
Ability to work strategically, tactically and operationally
Able to multi-task in a fast paced environment
Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
Ability to provide feedback in a constructive and professional way
Ability to handle conflict and resolve problems constructively
Experience in administrating progressive discipline process and performance management
Basic computer skills, such as browser navigation, software interaction and data entry are needed
Open availability including evenings and weekends
Minimal travel required as necessary (i.e.Workshops)

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